a We Are Hiring: Front Desk Team Lead - Wellness and Wisdom

We Are Hiring: Front Desk Team Lead

Our Sage family is looking a strong team lead with excellent multi-tasking and customer service skills.

Interested candidates email cover letter & resume to: careers@sagerecoveryaustin.com

FRONT DESK SUPPORT:

  • Open and unlock office
  • Ensure space is set up to greet clients
  • Assist with answering phones  & scheduling appointments
  • Assist with scanning, faxing and other administrative duties
  • Greet clients and collect payments

TEAM LEAD DUTIES:

  • Coordinate front desk schedules & duties
  • Train new front desk staff
  • Represent front desk staff in meetings
  • Look for ways to improve front desk protocol and procedures
  • Oversee patient appointments & room availability to ensure office space is being used efficiently and clients' needs are being met
  • Communicate to front desk staff the changes in clinicians' schedules, ability to accept new patients & insurances accepted
  • Serve as backup for explaining patient benefits and quotes for services
  • Communicate clinicians' administrative needs to front desk team

TEAM SUPPORT:

  • Coordinate staff luncheons, meetings and events
  • Keep track & order office supplies
  • Serve as advocate for front desk staff to upper management
  • Assist in ordering supplies for new team members
  • Schedule repairs & service with property manager & outside vendors

MINIMUM REQUIREMENTS:

  • Ability to work 7:30am - 4:00pm
  • 3+ years in receptionist/administrative work
  • 2+ years in team leader position
  • Strong communication and ability to gain the respect of peers
  • Excellent written, verbal and phone skills
  • Strong capacity for multi-tasking and project management with the ability to work in a fast paced front desk office meeting multiple deadlines on time
  • Ability to listen to direction, take initiative and produce a result that best fits the needs of the center
  • Possess confidence to advocate to upper management on behalf of peers
  • Experience in a medical or behavioral health setting a plus

BENEFITS:

  • Health, dental & vision insurance
  • Short Term Disability
  • Flexible Spending Accounts (dependent care & medical)
  • Paid Time Off
  • Room to grow with a fast growing company
  • Full-Time
  • Awesome team atmosphere

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